Examples of the HEART process in action
Utilising the HEART process could look very different for different ideas. Below are four examples (all fictional) which show how the process might work. Each idea links to one of the four phases of the Theory of Change…
School Staff Training
Ryan is a teacher at a local Primary School and is concerned about the number of incidents of bullying this year, both in the student body and within the staff. He is alerted to the HEART process and wonders if there is something that can be done about creating healthier relationships at the school. Carla is on the school board and has a conversation with Ryan, who then comes to the next Taumata hui. After kōrero with the Taumata, Ryan decides to do some more thinking and return to the next hui.
Ryan returns to the Taumata with a fully formed idea about training the school staff on bullying and healthy relationships.
The Taumata agrees,
This idea fits into the Learning Phase of the Theory of Change - creating conversation about healthy relationships to the community
The tools this idea will use are: The HEART Theory of Change
The resources this idea needs are: Connection with Change Agents, facilitators from partner organisations, resources from It’s not OK.
Tautoko from the HEART Movement looks like,
Ryan is put in touch with the key partner organisation who is responsible for community trainings to see if there are any synergies.
After being directed to the HEART toolbox on our website, Ryan sees the HEART Way of Working and decides that co-creating a school staff way of working would be a good idea.
Hinemoa is a Change Agent who also works at the school, she is engaged to facilitate a training with the school staff on creating a new Way of Working which aims to identify, address and eliminate bullying behaviours at the school.
The school staff training is a success and has a ripple effect through every classroom. Other schools hear about this and ask if Change Agents could run something similar for their school staff. A few staff members love learning about the HEART Movement over the process and get involved to eventually become Change Agents too.
New Koru Group for LGBT Teens
Rawiri is a young gay man who lives in Panmure. He is confident in his sexuality but knows there are many others in his community who are not. He attends the mens koru group and enjoys himself and wishes there was something like that for LGBT groups in our area. He talks more with Joel, who lets him know about the HEART Movement and the HEART process.
Joel accompanies Rawiri to the next Taumata hui, and is surprised when Rawiri pulls out a powerpoint presentation showcasing the need for a LGBT Koru Group in Glen Innes.
The Taumata agrees,
An LGBT Teen Koru Group fits into the Connection Phase of the Theory of Change
There is a need for this group but wants Rawiri to be aware of the safety aspects to running a koru group. Tools which can help Rawiri upskill are: (Koru Group rules, safety in running peer support groups, connection with Youthline peer support training.
The experience of running koru groups is a resource which many HEART Change Agents have. Josie is a Change Agent and a local member of the LGBT community and would love to support this teen group.
Tautoko from the HEART Movement looks like,
Through our network, contact is made with Rainbow Youth NZ. Rawiri feels more confident making contact with them, with the support of Joel and under the banner of the HEART Movement. They happen to have funding available for something like a koru group.
Change Agent Josie meets with the group and co-facilitates the group with Rawiri, she is happy that he is leading safe, supportive groups so moves to weekly debriefs with Rawiri instead. Because she also works at GIFC, this becomes part of her work role.
As well as the womens and mens koru groups, the LGBT koru group is shared regularly on HEART social media and in the newsletter.
Rawiri’s LGBT koru group is going from strength to strength and continues to be a proud fixture on the HEART calendar. Rainbow Youth include the koru group rules on their guidance in running safe and supportive peer groups.
A Community Event
Mere has been an active Change Agent for years and attended the recent HEART Wānanga. She has been thinking about bringing lots of organisations together to create a community event focused on healthy relationships promotion and family violence prevention. The Taumata calls for ideas and she is one of the first Change Agents to make contact to present her idea.
The Taumata agrees,
This idea fits into the Action Phase of the Theory of Change - promoting healthy relationships and speaking out on an intolerance to family violence in the community
The tools this idea will use are: event management, volunteer management, TIES tools for engagement
The resources this idea needs are: venue, funding, promotion, network
Mere is well connected and organised, she has run lots of small events before and has friends with event management experience who can help her. It’s decided she needs minimal support and can go ahead with tautoko from the Taumata, and the Change Agent who is attached to the kaupapa joins her as a teina, to learn about event management.
Tautoko from the HEART Movement looks like,
Tara (of the Taumata) meets with Mere to talk through the Theory of Change and how the idea can make even more impact with elements of our learnings.
Mere is directed to the TIES website and looks over the tools on there about engagement with meetings and leadership. This strengthens her process.
The Taumata helps to promote the event and through the HEART network, Faith Family offer to host the event, Tamaki Budgeting offers a koha for administration costs, Peter Thorburn comes to be a guest speaker, many organisations attend and support.
The event is a success and Mere feeds back that she felt supported throughout although it would’ve been good to upskill in health and safety. Learnings were recorded and the event was documented on the HEART website. Attendees ask if this can be an annual event.
A Neighbourhood BBQ
Karena is a new and enthusiastic Change Agent who has recently moved into Leybourne Circle. She talks at the Tāmaki Urban Market Garden about wanting to meet her neighbours and Lucy tells her about the HEART BBQ. Karena decides to create a Meet Your Neighbour BBQ and comes to present her idea to the Taumata.
The Taumata agrees,
This idea fits into the Influence Phase of the Theory of Change - creating conversation about healthy relationships in a neighbourhood
The tools this idea will use are: event management, volunteer management, conversation starters
The resources this idea needs are: the HEART BBQ, our network, funding, volunteers
Tautoko from the HEART Movement looks like,
Karena is introduced to Change Agents who also live on Leybourne Circle including Candace. They find that their children go to the same school where Candace is able to rope Karena into the Garden to Table project.
While using the HEART BBQ, Karena suggests signage be painted on its side, which clearly states how to get involved with HEART and use the BBQ. This is organised and it is then used more regularly, directly because of Karena’s suggestion.
Summary on Examples
These examples show,
Ideas can come to the Holders of the HEART Process in any stage of their development
Ideas fit into overlapping phases of the Theory of Change
Our toolbox and resources will continue to be shared and grow as we use them
There are many and varied ways our network can support kaupapa
The more engaged and proactive our Taumata members and Change Agents are, the better outcomes for the ideas and the HEART Movement